Policies
Privacy Policy
“The clinic” and “we” refers to Emilie Charlesworth and the other named osteopath(s) practicing at Emilie Charlesworth Osteopathy, 2nd Floor, Creative Works, 7 Blackhorse Lane, London E176DS. Any osteopath at the clinic is resitered wtih the the General Osteopathic Council (GOsC) and is bound by patient confidentiality regulations as defined by the GOsC, and we will never disclose any of your personal details except in the cases listed in section 2.
Section 1
You supply your personal details to the clinic at the time of booking, and you provide information relevant to your symptoms and health during your appointment. This information is recorded and stored in accordance with General Data Protection Regulations for the following reasons:
Your personal information allows us provide you with the best possible care. By consenting to us storing your information you are consenting to this information being stored on the secure server provided by Squarespace, which hosts my website, booking system, payment and patient notes. We have a “legitimate interest” in asking for this information, as we can’t provide safe and effective care without information about you.
We have a “legitimate interest” in being able to contact you to confirm, cancel or reschedule your appointments, and to provide you with follow up care such as rehabilitation plans. By giving your consent to this you are allowing us to contact you for these reasons.
You have the option to sign up to our mailing list to receive occasional newsletters. You may withdraw this consent at any time and I will never add you to my mailing list if you haven’t ticked this box, which is separate from the consent required for treatment in points 1 and 2 above.
We will retain your records for 8 years after your most recent appointment, but after this period you can ask us to delete your records if you wish. Otherwise, your records will be securely held indefinitely in order to provide you with the best possible care in the future. You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.
Your records are stored electronically using Squarespace. This provider has stated they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and subject to 2-step verification.
Section 2
We will never share your data with anyone who does not need access without your written consent, unless information you disclose raises a safeguarding concern. This could be because there is a significant reason for us to think you are at risk of harm, or someone else is at risk of harm. If we feel there is a significant reason to raise a safeguarding concern, we will always inform you of this verbally and in writing.
If at your appointment we feel that a referral to your GP or a specialist is required, we will always discuss this with you first and gain your consent to share your medical details. A copy of correspondence with them will always be provided to you.
Only the following people/companies will have access to your data:
1. The platform Squarespace, who hosts the clinic website and mailing list, securely holds your details and processes your payment. Acuity is a scheduling platform that takes your booking, and is owned by Squarespace.
2. The platform SumUp, who may process your payment if not made at the time of booking.
3. Emilie Charlesworth, and any other named GOsC registered Osteopath at the clinic
4. The platform Rehab My Patient, as your rehabilitation plan may be saved on their server so your name and email address may be saved on their server.
If you have any questions or concerns, you can contact the data handler at
Emilie Charlesworth, 48 Farnan Avenue London E174NG or at hello@emiliecharlesworth.org
Cancellation Policy
If you need to cancel please let me know 24 hours beforehand for a full refund.
Missed appointments and cancellations made less than 24 hours before your appointment time may be charged the full amount.